Delivery and Returns

Order Processing

All orders will be processed within 1 working day of when the order is placed. Please note that this does not include UK bank or public holidays or weekends.

If you choose Next Day delivery before 12pm Monday-Friday, your order will be processed and sent on the same day. If you choose Next Day Delivery after 12pm or at the weekend or on a bank/public holiday, your order will be processed and sent on the next working day.

For ParcelForce service updates visit: http://www.parcelforce.com/service-updates

For DHL service updates visit: http://www.dhl.com/en/important_information.html

UK Delivery Options

Standard Service: £5.95
Sent via Parcelforce. Allow 2-5 days (excluding weekends), deliveries between 7am and 6pm. Orders require 24 hours to process. Orders placed on Friday after 12pm/Saturday/Sunday will be processed on Monday and dispatch for delivery from Tuesday onwards. Please provide your mobile number to receive your tracking information by text.

Next Day Service: £7.95
Sent via Parcelforce. Please note that this service excludes weekends, If you place your order on Friday before 12pm, you will receive it on Monday. Deliveries are usually made between 7am and 6pm. Orders need to be placed by 12pm to receive on the next working day. Orders placed on Friday after 12pm/Saturday/Sunday will be processed and dispatched on Monday and for delivery on Tuesday. Please provide your mobile number to receive your tracking information by text.

Saturday Service: £22.00
Sent via Parcelforce. Please note that this service will only guarantee delivery on Saturday if you place your order on Friday before 12pm. If you order from Friday after 12pm -Thursday before 12pm, your order will be processed and sent with the Next Day service, and is likely to arrive before Saturday. Deliveries are usually made between 7am and 6pm. Please provide your mobile number to receive your tracking information by text.

Delivery of small items: £3.50
Sent via Royal Mail. This service is untracked. Please allow 1- 5 working days for delivery.

Delivery to the Highlands, Islands, Isle of Man, Northern Ireland and Isle of Wight: £

Delivery to the Channel Islands: £

International Delivery

Delivery to Republic of Ireland: £12
Delivery is calculated based on your address and order details. Prices may vary depending on where you live and what you order. Delivery times usually take 2-5 working days.

Delivery to EU: From £12
Delivery is calculated based on your address and order details. Prices may vary depending on where you live and what you order. Delivery times usually take up to 5 working days, but may vary depending on customs regulations.

Delivery to Rest of the World: From £15
Delivery is calculated based on your address and order details. Prices may vary depending on where you live and what you order. Delivery times usually take up to 5 working days, but may vary depending on customs regulations.

For more information about Parcelforce’s service, please see the Parcelforce website: http://www.parcelforce.com/help-and-advice

For service updates from Parcelforce, please see: http://www.parcelforce.com/service-updates

For more information about Royal Mail’s service, please see the Royal Mail website: https://personal.help.royalmail.com/app/contact

For more information about DHL’s service, please see the DHL website: http://parcel.dhl.co.uk/faq

For service updates from DHL, please see: http://www.dhl.com/en/important_information.html

Help my parcel hasn’t arrived!

Please use your tracking number to find your parcel with Parcelforce or DHL. If you are still having problems, please contact us and we will do our best to help!

Returns & Exchange Policy

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days from delivery. If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund, please contact us at [email protected].

Please Note: We cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.

If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We will not be held responsible for returned goods that do not reach us.

If you require a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your returned goods, provided that you have returned the goods to us in their original condition at our distribution centre within 10 working days of delivery to you. Refunds will only be made against the original credit/debit card used.

If you cancel your order but do not return such goods to us within 14 working days, we shall be entitled to collect such goods from you and to charge you for the direct costs of collecting the goods. You should note these charges (which may be deducted from a refund) are likely to far exceed the costs of you returning the goods. Until such goods are returned to us, you are obliged to exercise all reasonable care to store the cancelled goods safely and in appropriate conditions.

Damaged/Faulty/Incorrect items

Please notify us immediately by emailing our Customer Service Team at [email protected]. To assure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier.

This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location, with the exception of a manufacturing fault.

Your statutory rights remain unaffected.

Returns Process

STEP 1. – Contact Us
Please contact Customer Services by emailing us at [email protected] with your order details and explaining your reason for return. Please note that we cannot accept returned goods that we reasonably believe have been used.

STEP 2. – Returning the Product
Goods must be returned to us in their original condition at within 14 working days of delivery. Please ensure that you include your name and order number and that the returned parcel is properly sealed. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit. Return address: Yuyu Returns, Lemonpath, Unit 1, Wanlip Road, Leicester, LE7 1PD

STEP 3. – Processing the Refund
If you have chosen a refund, we will process the calculated refund within thirty (30) days of receiving your returned goods provided that you have returned the goods to us in their original condition within 14 working days from delivery. You will receive email notification of your refund from our Customer Service Team.

If you have requested an exchange or replacement when contacting the Customer Services Team, this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery.

If you have questions, please feel free to contact us at :[email protected].