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DELIVERY & RETURNS

What are your UK delivery options?

UK DELIVERY OPTIONS

Standard Tracked Service (UK Mainland)

  • Fee: from £2.50
    Delivery is calculated based on your address and what you order.
  • Sent via: Yodel. Please allow 2-5 working days (excluding weekends),
  • Delivery Times: between 7am and 8pm
  • Orders placed between Friday at 1pm and Monday at 12:59pm: Orders will be processed and dispatched on Monday or the next working day. In exceptional circumstances (such as unusually high order volumes) we may dispatch your order on a later date but will still do our best to ensure your order will reach you within 5 working days, as above. Please note times are in UK local time (GMT or BST).
  • To receive tracking information by text: Please provide your mobile number at checkout to receive your tracking information by text.

Priority* Tracked Service (UK Mainland)

  • Fee: from £6.95
    Delivery is calculated based on your address and what you order.
  • Sent via: Yodel
  • Orders placed  Friday before 1pm: You should receive your order on Monday* as this service excludes weekends.
  • Delivery Times: between 7am and 8pm
  • Orders placed between Friday at 1pm and Monday at 12:59pm: Orders will be processed and dispatched on Monday or the next working day*
    Please note times are in UK local time (GMT or BST).
  • To receive tracking information by text: Please provide your mobile number at checkout to receive your tracking information by text.
  • *Please note that priority orders received by 1pm are sent on a Next Working Day service, however couriers are not currently able to guarantee that your order will arrive by the next day on this service. We have chosen to keep the option on our website, as we know that many customers may prefer to choose a potentially faster option.
  • This service is currently available only for customers in Great Britain, not including Highlands, Islands, Northern Ireland or Channel Islands.

Saturday Tracked Service (UK Mainland)

  • Fee: £22.00
  • Sent via: DPD or DHL. 
  • Choosing this service will only offer delivery on Saturday* if you place your order between Thursday, 1:01pm and Friday, 12:59pm.
    Please note times are in UK local time (GMT or BST).
  • If you order outside of this timeframe: Your order will be processed and sent with the Priority Tracked Service (as above) and is likely not to arrive on a Saturday.
  • Delivery Times: between 7am and 8pm
  • To receive tracking information by text: Please provide your mobile number at checkout to receive your tracking information by text.
  • *Please note that Saturday orders received by 1pm on Friday are sent on a Saturday service, however couriers are not currently able to guarantee that your order will arrive on Saturday on this service. We have chosen to keep the option on our website, as we know that many customers may prefer to choose a potentially faster option.
  • This service is currently available only for customers in Great Britain, not including Highlands, Islands, Northern Ireland or Channel Islands.

Untracked delivery of small items (UK)

  • Fee: £1.95
  • Sent via: Royal Mail. 
  • This service is untracked. Please allow 2-5 working days for delivery. Sometimes this may take longer, particularly during busy periods or bad weather which can delay the postal service.
  • Please note: We are not liable if untracked packages are lost.

Delivery to the Highlands, Islands, Isle of Man and Isle of Wight

  • Fee: from £6.95 (currently reduced from £10)
    Delivery is calculated based on your address and what you order.
  • Sent via: usually DHL or Yodel, depending on your location.
  • To receive your tracking number: Email us at [email protected] and please quote your order number, and we will get back to you as soon as possible.
  • You can also choose an untracked delivery option for small items, which costs £1.95. Please allow about 3-10 days for delivery. We are not liable if untracked packages are lost.

Delivery to Northern Ireland

  • Fee: from £6.95 (currently reduced from £10)
    Delivery is calculated based on your address and what you order.
  • Sent via: DHL. Please allow approximately 2-4 working days for delivery. 
  • To receive your tracking number: Email us at [email protected] and please quote your order number, and we will get back to you as soon as possible.
  • You can also choose an untracked delivery option for small items, which costs £1.95. Please allow about 3-10 days for delivery. We are not liable if untracked packages are lost.

All orders will be processed within 1 working day of when the order is placed. Please note that this does not include UK bank or public holidays, or weekends.

All orders made on bank holidays and over the weekend (including Fridays after our cut off time of 1pm) will be processed on the next working day.

Please see full delivery and returns details at yuyubottle.com/delivery-and-returns 

What are your International delivery options?

Delivery to the Channel Islands

  • Fee: from £6.95 (currently reduced from £10)
    Delivery is calculated based on your address and what you order.
  • Sent via: DHL. Please allow approximately 2-4 working days for delivery. 
  • To receive your tracking number: Email us at [email protected] and please quote your order number, and we will get back to you as soon as possible.
  • You can also choose an untracked delivery option for small items, which costs £3.50. Please allow about 3-10 days for delivery. We are not liable if untracked packages are lost.

Delivery to Republic of Ireland

  • Fee: from £6.50
    Delivery is calculated based on your address and what you order.
  • Sent via: DHL. Please allow approximately 2-5 working days. 
  • To receive your tracking number: Email us at [email protected] quoting your order number, and we will get back to you as soon as possible.
  • You can also choose an untracked delivery option for small items, which costs £1.95. Please allow about 3-10 days for delivery. We are not liable if untracked packages are lost.

Delivery to EU

  • Fee: from £6.50
    Delivery is calculated based on your address and what you order.
    Sent via: DHL. Delivery usually takes up to 5 working days from dispatch, but may vary depending on customs regulations, local service or where you live.
  • To receive your tracking number: Email us at [email protected] quoting your order number, and we will get back to you as soon as possible.
  • You can also choose an untracked delivery option for small items, which costs £3.50. Please allow about 3-10 days for delivery. We are not liable if untracked packages are lost.

Delivery to the USA

  • Fee: from £10
    Delivery is calculated based on your address and what you order.
  • Sent via: DHL. Delivery usually takes 3-10 working days from dispatch, but may vary depending on customs regulations, local service or where you live.
  • To receive your tracking number: Email us at [email protected] quoting your order number, and we will get back to you as soon as possible.
  • You can also choose an untracked delivery option for small items, which costs £3.50. Please allow about 5-15 days for delivery. We are not liable if untracked packages are lost.

Delivery to the Rest of the World

  • Fee: from £10
    Delivery is calculated based on your address and what you order.
  • Sent via: DHL. Delivery usually takes 3-10 working days from dispatch, but may vary depending on customs regulations, local service or where you live.
  • To receive your tracking number: Email us at [email protected] quoting your order number, and we will get back to you as soon as possible.
  • You can also choose an untracked delivery option for small items, which costs £3.50. Please allow about 5-15 days for delivery. We are not liable if untracked packages are lost.

Please note that local customs or clearance charges may apply. 

All orders will be processed within 1 working day of when the order is placed. Please note that this does not include UK bank or public holidays, or weekends.

All orders made on UK bank holidays and over the weekend (including Fridays after our cut off time of 1pm UK time) will be processed on the next working day.

Please see full delivery and returns details at yuyubottle.com/delivery-and-returns 

How do I track my shipment?

If you provided your mobile number at checkout you will receive SMS tracking updates from the courier.

We're working hard to keep improving and provide the best possible service, however at the moment we do not have a way to automatically share your tracking code by email when you place an order. To track your order, please get in touch with us at [email protected], quoting your order number, and we will get back to you as soon as possible.

Please see full delivery and returns details at yuyubottle.com/delivery-and-returns 

Do you send orders during the weekend or on Bank Holidays?

Unfortunately orders cannot be processed, despatched or delivered during the weekend or on bank holidays, with the exception that orders may be delivered on a Saturday within the UK Mainland when the Saturday delivery option is chosen at checkout.

All orders made on UK bank holidays and during the weekend will be processed on the next working day.

Please see full delivery and returns details at yuyubottle.com/delivery-and-returns 

Can I return or exchange my order?

Changed your mind? No problem. Our goodwill returns policy means you can return an item within 14 days (60 days over the Christmas period) of when you order was delivered. If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an exchange or a full refund.

How to return?

  1. Please email [email protected] to inform us of your return, please quote your order number in the subject line.
  2. Please send your package to the below address along with your ORDER ID and full name clearly marked. Exchanging your order? Please include all of the above including an advice slip of which product you would like to exchange.

YuYu Returns,
C/O Lemonpath, Unit 1,
Wanlip Road,
Leicester,
LE7 1PD

We unfortunately cannot cover return postage costs. We advise to send with tracked delivery as we are not responsible for any missing packages. 

Please see full delivery and returns details at yuyubottle.com/delivery-and-returns 

Need further help? Contact us.

PRODUCT RELATED

How do I use my YuYu cold?
  1. Fill your YuYu rubber bottle half-way with water.
  2. Squeeze the air out for more flexibility.
  3. Secure stopper tightly and place the YuYu rubber bottle in the freezer for 2-4+ hours or until icy and slushy.
  4. Take the YuYu rubber bottle out and place into the cover and wrap it, hug it or sling it around your body for the ultimate cool down.

Use case-scenarios

  • Perfect for those hot and dry days and nights. Go green by turning your air conditioning (AC) off and cool down the natural way. Bring your YuYu Bottles to bed to keep your entire body cool throughout the night and wake up feeling refreshed.
  • Can be used for ice therapy. Ice your sore muscles and joints with the YuYu Bottle post workout or post race to reduce inflammation and swelling.
  • Helps relieve night sweats and hot flushes by keeping your body cool
  • Helps to relieve pain and swelling for mum's experiencing breast engorgement

Before each use: Check the bottle and stopper for wear and damage as the YuYu is made of biodegradable rubber which means it will degrade overtime. If you see any damage, do not use. Each YuYu Bottle has a 2 year manufacturer’s guarantee. 

*Recommended: Continuous freezing and heating of the rubber, especially in hard water areas may reduce the lifespan of the natural rubber bottle. For this reason, we recommend using one bottle for freezing and one for heating. To purchase a second bottle, head to the accessories page on our website. Please remember the YuYu Bottle and Body Bottle are different in size, so please ensure to choose the correct one.

 

What’s the difference between the Team GB lightweight and padded options?
  • The NEW Team GB covers are designed with a water-resistant lining and zip closure, so when you ICE your YuYu rubber bottle, the condensation stays inside the water-resistant lining and not on you!
  • Buy our Extra COOL lightweight cover for a more intense coolness! 

*The Extra COOL lightweight covers come without padding which lies in-between the lining and the cover!

How much water do I need to fill my YuYu?

YuYu Bottles take the same quantity of water to fill as a traditional hot water bottle, approximately half a kettle full; 1.5 liters.

If you plan on using your YuYu for targeting aches and pains around your body, we would advise filling 1/2 to 2/3 full, for full flexibility and so that it's not too heavy.

 

 

What's the correct way to fill my YuYu?

When filling the YuYu Bottle or Body Bottle, we strongly advise to waiting until the water is off the boil before filling. Fill to a maximum of two-thirds capacity or less, if you plan on wearing the YuYu around your body. You will find the bottle far more malleable or bendable if the bottle is not filled to the top.

If using a kettle, allow water to cool for 4-5 mins. Hold the bottle by the neck in an upright position and fill slowly to avoid hot water splashing back. Expel air from the bottle by lowering it carefully onto a flat surface until water appears at the opening. Screw the stopper sufficiently finger-tight to ensure that there is no leakage. Finally, make sure the funnel is empty of any water residue.

Warning: Do not allow direct or prolonged contact with skin (use an adequate cover to prevent risk of burns). Do not use with infants or persons sensitive to heat. Under no circumstance should you use the hot water bottle as a cushion or place weight on it. Do not fill using water from the domestic hot water system as this can considerably shorten the hot water bottle’s life. Prevent contact with hot surfaces, oil or grease. Do not heat in a microwave oven. This is not a toy; keep out of reach of children. Before each use: Check the bottle and stopper for wear and damage. If you see any damage, do not use. The YuYu Bottle has a guarantee for 2 years, we recommend purchasing a new bottle after 2 years of use.

 

How do I strap my YuYu around me?

Follow these three easy steps

  1. Find the hoops: Examine the ends of both drawstrings and find the loop on the end of one of them. Feed the other drawstring through the loop and pull tight. Look for the loop at the bottom of the bottle.
  2. Take the YuYu and wrap it around the back of your waist. Hold the long drawstring with one hand, and grab the end of the bottle with your other hand. Locate the loop at the very end of the YuYu Bottle and then feed the long drawstring through.
  3. Pull the drawstring tight and loop it back through the top section where you started. It doesn’t really matter what bit you loop it through so just try it and then pull until it’s tight around your waist and just let go and voilà you are good to go.
What are the dimensions of a YuYu Bottle, and are all ranges the same size?

All YuYu Bottles are the same size and measure 81cm x 11cm.

The sizes of the covers differ slightly.

  • Cashmere range 85cm x 13cm
  • Luxury fleece range 82cm x 13cm
  • Warm Worms range 82cm x 13cm

Please Note: Our White Label Collection, which includes the:

  • Body Bottle
  • The Baby Worms and
  • The Dinosaur, Unicorn and Zebra

have different sized bottles to our YuYu Bottles and measure 75cm x 12.5cm (without cover).

Do the covers come with a rubber bottle?

All of our YuYus include the rubber bottle, unless you specifically buy a cover only from our Accessories page. 

I need a new YuYu Bottle stopper. How do I get one?

You can buy new stoppers by visiting the Accessories on our website. Please note that we sell three types of stoppers.

  • Type B is for bottles that are about 3 years old or more and have three threads
  • Type C for bottles that are less than 3 years old and have four threads and stoppers for our Body Bottles.

Please make sure you purchase the correct one. If you are unsure of the correct one to buy, please send us an email to [email protected].

A biodegradable life cycle?

I’m made of biodegradable rubber which means that over time I will degrade and be ready to go back to mother earth. So please regularly check me before filling me up. Thanks!

If used and stored according to recommendations, your hot water bottle should give good service for approximately 2 years; during this time, rubber will naturally deteriorate, therefore it is advisable to replace your hot water bottle to ensure it is compliant with British standards for safe use.

The YuYu Bottle is made of high grade natural rubber. Use a damp cloth to keep your bottle clean and dirt free. When not in use, drain completely and store with stopper removed, in a cool, dry, dark place. We recommend hanging the bottle upside down with the stopper off so that the bottle becomes completely dry inside.The bottle should be kept away from direct exposure to sunlight. Sunlight can discolour the bottle and harm the rubber, ageing and degrading it. Do not place anything on top of the bottle during storage. Keep bottle fully extended. Keeping the bottle bent will create a crease in the rubber which will weaken it. Please be aware that in areas with harder water, the rubber can degrade more quickly, so it is important to check your bottle before each use. 

Cold use: Continuous freezing and heating of the rubber, especially in hard water areas may reduce the lifespan of the natural bottle. For this reason, we recommend using one bottle for freezing and one for heating.

There is a two year manufacturers warranty. We recommend purchasing a new bottle after 2 years of use.

Does the YuYu Cashmere Collection come with an additional Cotton Waffle cover?

Yes it does. Because the Cashmere Collection does not include the extendable strap feature due to its delicate material, we have included an additional White Cotton Waffle cover, (with a wearable strap) for you to experience wearing your YuYu's hands-free!

 

 

Do Cashmere covers have straps?

No, they do not. We found that a strap simply stretches the Cashmere. Almost all other YuYu covers come with the wearable strap feature. Our Cashmere Collection does however come with an additional White Cotton Waffle cover so that anyone ordering a Cashmere is able to experience the hand-free benefits of the YuYu!

How do I care for my Cashmere cover?

Our Cashmere-based covers are all independently sourced from local farms in Inner Mongolia. Just like all natural knitted fibres, especially in the classic knit variety, you should expect a small amount of pilling, especially during the first few uses.

'Pilling' is the result of loose fibres on the surface rubbing together during wear that cause small bobbles to appear. We advise using a cashmere comb to keep your YuYu in the best possible condition. The Cashmere comb will take off the loose hairs that cause the bobbles and keep your cover looking fresh and new. Simply lay your YuYu cover on a flat surface and hold an area taut with one hand whilst combing with the other. You can purchase a YuYu Cashmere comb from our Accessories page.

Are the covers washable?

All of our covers, except from the Cashmere, are all machine washable at 30°.

Cashmere covers should be carefully hand washed in lukewarm water using mild, hand wash detergent or hair shampoo at a temperature of 30° or less. If your cover has stretched, you can reshape it whilst damp. Be sure all drying is done on a flat surface and at room temperature.

Please Note: All of our products also include a care label in the cover opening with further washing instructions.

 

 

How do I care and store my YuYu?

Use a damp cloth to keep your bottle clean and dirt free. When not in use, drain completely and store with stopper removed, in a cool, dry, dark place. We recommend hanging the bottle upside down with the stopper off so that the bottle becomes completely dry inside.The bottle should be kept away from direct exposure to sunlight. Sunlight can discolour the bottle and harm the rubber, ageing and degrading it. Do not place anything on top of the bottle during storage. Keep bottle fully extended. Keeping the bottle bent will create a crease in the rubber which will weaken it. Please be aware that in areas with harder water, the rubber can degrade more quickly, so it is important to check your bottle before each use. 

Cold use: Continuous freezing and heating of the rubber, especially in hard water areas may reduce the lifespan of the natural bottle. For this reason, we recommend using one bottle for freezing and one for heating.

Warning: Do not fill using water from the domestic hot water system as this can considerably shorten the hot water bottle’s life. Prevent contact with hot surfaces, oil or grease. Do not heat in a microwave oven. This is not a toy; keep out of reach of children.

Rubber odour?

Follow our instructions to help reduce the smell of rubber.

YuYu Bottles are made from biodegradable natural rubber. When filling them for the first time you might notice an unexpectedly strong rubber odour. This can especially occur when heating up our bottles for the first time. To reduce or eliminate this rubbery smell please follow these simple instructions:

  1. Take the bottle out of the cover. Rinse it out by filling it ¾ full with hot water (never use boiling water).     
  1. When the lid is firmly and safely secured give the bottle a quick shake and leave for half an hour in a safe place. 
  1. Repeat this procedure 3 to 4 times or until the smell subsides. When you are satisfied with the reduced odour smell then you’ll be ready to place your YuYu bottle back into its cover and use as desired. 

Warning: Please note that for normal use we recommend filling up your bottle with the cover still on, but please be careful if you fill without the cover on, as it will be hot. 

TECHNICAL

What payment methods do you accept?

You can make a payment via PayPal or with your credit or debit card when you reach the checkout.

You can also choose to pay with your card via PayPal, without signing in to an account. To do this, please click the "Continue to Paypal” button in the check out area of the site and then click the "Continue as Guest button". This should get you the familiar section, which asks you to fill out all of your credit card details. If you check out with PayPal, you will receive a receipt from them as well as your order confirmation from us.

I just placed an order but did not receive a confirmation email, what can I do?

Some email providers may mark our confirmation email as junk mail and you should be able to find it in this folder if it has not been deleted.

Please contact us and let us know the delivery address you used for your order so that we can investigate if you still cannot find it.

I don't know if my payment was processed?

Please check if the payment has come out of your bank or PayPal account if you are unsure if your payment was processed.

If you cannot find your confirmation email, it is possible that it was sorted into your Junk or Spam folder, and may already have been deleted from your email inbox.

If your transaction was declined, please check that your card and billing address details are correct, or you can try either using a different payment method or card, or call your bank.

Please contact us so that we can investigate if you have any doubt and we will be happy to help. We can also manually process payments over the phone.

Help, I am having problems with placing my order!

If you cannot access the payment page because it won't load or you cannot fill in your payment details, please check the following to proceed with your order.

Do you have a stable connection to the internet? You can check this by troubleshooting your wifi, or checking if other websites will load. If you suspect it is a problem with your connection, you can try using a device on a different network or wifi connection, or contact your internet provider.

You can try using a different browser or device, for example if you are using Internet Explorer on your PC, you could try using Chrome, or Firefox, or try ordering on your smartphone or tablet.

If you are using a VPN or ad blocker, try changing the settings or turning these off. Some VPNs are blocked from the payment processing stage for security purposes.

If you still have issues, or if you would prefer that we process your order, please contact us and we can assist.