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Please follow these easy steps.
No they do not. We found that a strap simply stretches the cashmere. Straps come with almost all other YuYu covers…
Please note: all inner hot water bottles are the same size and measure 80cm x 11cm. The sizes of the covers differs slightly.
Go to Accessories in our shop and choose one the one that looks most like the one you had. We send all stopper orders with the Royal Mail's first class service.
YuYu Bottles take the same quantity of water to fill as a traditional hot water bottle, approximately one kettle full; 1.5 ltrs.
If using your YuYu for targeting aches and pains around your body, we would advise filling with less water, perhaps just over half way.
When filling your bottle with hot water, do not use boiling water; always allow cooling for 1-2 minutes. Holding the bottle by the neck firmly, fill slowly and carefully approximately 2/3 to allow for water to disperse when in use. It is important to expel any excess air from the bottle before replacing the stopper, and ensure it is secured tightly to prevent leakage.
All of our YuYus include the inner hot water bottle, unless you specifically buy a cover only.
Yes, we are pleased to say that we now offer all of the extras on our Accessories page, where you can purchase spare covers, bottles, stoppers, presentation boxes as well cashmere combs!
When not in use, keep your YuYu Bottle empty of water and stored in a cool, dry, dark place. We recommend hanging the bottle upside down with the stopper off so that the bottle becomes completely dry inside. The bottle should be kept away from direct exposure to sunlight. Sunlight can discolour the bottle and harm the rubber, ageing and degrading it.
Our cashmere-based covers are all independently sourced from local farms in Inner Mongolia. Just like all natural knitted fibres, especially in the classic knit variety, you should expect a small amount of pilling, especially during the first few uses. 'Pilling' is the result of loose fibres on the surface rubbing together during wear that cause small bobbles to appear. We advise using a cashmere comb to keep your YuYu in the best possible condition. The cashmere comb will take off the loose hairs that cause the bobbles and keep your cover looking fresh and new. Simply lay your YuYu cover on a flat surface and hold an area taut with one hand whilst combing with the other. You can purchase a YuYu cashmere comb here.
Please be careful and gentle when handling your cashmere cover. Do not grab your YuYu from the top cover only and lift your heavy water bottle. It will of course stretch your cashmere cover. At the same time, when filling with water, please do not just drop the heavy bottle into the long cashmere cover - it will stretch your beautiful cover.
If stretching occurs, please follow the washing instructions below for cashmere and reshape whilst damp…
Warm Worms, Luxury Fleece, Liberty London, and Chevron Modal covers are all machine washable at 30°. So nice and easy!
Cashmere covers should be carefully hand washed in lukewarm water using mild, hand wash detergent or hair shampoo at a temperature of 30° or less. If your YuYu has been stretched, you can reshape it whilst damp. Be sure all drying is done on a flat surface and at room temperature.
All of our products also include a care label with washing instructions within them.
We ship worldwide.
You can return your YuYu but this will need to be done so within 14 days. The YuYu and box must be unused and not damaged in any way. Please send it to the below address along with your ORDER ID and full name clearly marked.
If you would like to exchange your order, it is worth writing a note with your return, advising which cover you would prefer instead.
YuYu returns, Lemonpath, Unit 1, Wanlip Road, Leicester, LE7 1PD
We are afraid we cannot cover return postage costs. We advise to send with tracked delivery as we cannot be held responsible for any missing parcels.
Unfortunately orders cannot be processed, despatched or delivered at the weekend or on bank holidays, with the exception that orders may be delivered on a Saturday within the UK when the Saturday delivery option is chosen at checkout.
All orders made on UK bank holidays and at the weekend will be processed on the next working day.